Book a conversation Transformation strategy · Delivery · AI education
Before the tools, agents and automation come the foundations: clear processes, reliable data, connected systems and people who know what happens next. I help growing and mid-sized organisations put those pieces together, then design and deliver the change.
The problem is not a lack of change
Yet change can feel constant. Another platform, another restructure, another automation project, while the same workarounds, data gaps and unclear handoffs keep resurfacing.
A foundations-first approach starts with how the business actually works across people, processes, data, ownership and systems. We then tackle change in the right order, step by step, so each improvement builds on the last instead of becoming another temporary fix.
Three ways to work together
From shaping the roadmap to staying close to delivery, the work connects business reality, technology and the people expected to make it stick.
Turn AI ambition into a programme the business can actually deliver, starting with the work beneath the technology.
Business analysis, process and system design, data readiness, governance, implementation and adoption. Platform-neutral guidance across ChatGPT Enterprise, Claude Enterprise and Gemini Enterprise.
Design Salesforce around how your organisation needs to work, not around a catalogue of features.
Sales, Service and Revenue Cloud, Data 360, Agentforce, AIforce and Claudeforce. I lead discovery, design and governance, with a trusted implementation network matched to your scale and budget.
Give senior leaders enough clarity to ask better questions, make informed decisions and lead change responsibly.
A practical one-day AI bootcamp for executives, boards and senior leadership teams, or a bespoke programme built around your organisation, sector and decisions.
A foundations-first approach
No transformation theatre. No technology hunting for a problem. We work from the current reality towards a practical, sequenced change that your organisation can own.
Map the work, friction, decisions, ownership and desired outcomes.
Shape the operating model, processes, data and systems together.
Sequence implementation and stay close enough to make the hard calls.
Build confidence, governance and ownership so the change lasts.
One accountable partner
I'm Khyati Pal, a transformation strategist and delivery partner. I work between the boardroom, the operational detail and the technology, translating across all three without losing what matters.
That means asking awkward questions early, making complexity understandable and staying accountable when the answer moves from a workshop slide into the real organisation. When specialist build capacity is needed, I bring the right people around the work while remaining your strategic lead.
See the workSelected work
Three examples of foundations-first transformation across systems, process and adoption.
Lead-to-revenue transformation across four distinct brandsEducation & training · Salesforce · DotdigitalThe work
Designed a single, brand-flexible lead-to-revenue process across Knovia's four education and training businesses, connecting Dotdigital activity to Salesforce outcomes and giving marketing and sales a shared reporting layer.
From 20% CRM adoption to a connected commercial operationRecruitment · Salesforce · Operating modelThe work
Redesigned the commercial operating model and delivered an integrated Salesforce CRM, connecting marketing, sales and delivery around clearer processes, reliable information and accountable ownership.
“Their strategic and hands-on approach made a tangible impact, improving efficiency, driving engagement and setting us up for long-term success.”Johnny Stein, CEO, Keystream
Unifying three CRMs and more than 15 disconnected toolsGlobal fintech · Revenue operations · CRM strategyThe work
Conducted a full business analysis across sales, marketing, finance and customer success, mapping the customer journey from lead to cash and beyond before defining the future CRM architecture.
Executive AI education
Your leadership team does not need another generic introduction to AI. They need a shared understanding of what it changes, what it does not and what the organisation must put in place before it scales.
Choose a one-day executive bootcamp or a bespoke programme grounded in your strategy, operating model, technology and risk context.
Discuss a leadership programme
Business Operations, Sorted
Notes on AI, transformation, operations and the ordinary technology holding it all together.
Frequently asked questions
Primarily growing and mid-sized organisations, typically from around 50 people upwards. The important factor is not a precise headcount. It is whether growth, complexity or new technology has exposed gaps in the way the business operates.
No. A neat brief is not a prerequisite. We can begin with the outcome you want, the problems that keep resurfacing and the questions nobody has answered yet, then work out what needs to happen and in what order.
No. I help organisations assess the fit of platforms including ChatGPT Enterprise, Claude Enterprise and Gemini Enterprise against their work, data, risk profile and existing technology estate.
They are different parts of the fast-moving Salesforce AI ecosystem. Agentforce is Salesforce's platform for deploying agents. AIforce brings additional AI capability into Salesforce delivery, while Claudeforce refers to the new Salesforce and Anthropic collaboration bringing Claude into Salesforce workflows. We focus on the business problem and architecture first, then decide which capability genuinely belongs in the solution.
Yes. I stay accountable for discovery, solution design and delivery governance, and bring in the right implementation specialists from my partner network. That lets us shape a team around the scope and budget rather than forcing every client into the same delivery model.
It is designed for decision-makers, not developers. We make the technology understandable, but the focus is practical: opportunities, limitations, governance, operating implications and the questions leaders should be asking.
A straightforward first conversation
Book a straightforward conversation about what you are trying to achieve, what may get in the way and whether I can help.
Book a conversation