Poor User Experience – If Your CRM Feels Like a Chore, It’s Not Working

Recruiters are natural multitaskers, but if they need a PhD in CRM navigation just to find a candidate profile, something is seriously wrong!

The Problem: Bad UX Kills CRM Adoption User experience (UX) is one of the biggest factors in CRM adoption, yet most systems are designed with features in mind—not real user behavior. According to Salesforce, 80% of CRM users say ease of use is the most important feature, yet 72% struggle with usability.

Common CRM UX Problems:

  • Cluttered interfaces overloaded with unnecessary features.

  • Too many manual steps to complete simple tasks.

  • Poor mobile functionality for recruiters on the go.

  • Lack of automation, forcing recruiters into repetitive data entry.

How Salesforce Can Fix This:

  • Customisable dashboards – Show only relevant data and tools to each user.

  • AI-driven automations – Reduce manual work by letting the system do the heavy lifting.

  • Mobile-optimised experience – Allow recruiters to work seamlessly from any device.

  • Workflow simplification – Minimise clicks and eliminate unnecessary steps

A CRM should be a productivity booster, not a roadblock. Investing in UX-focused design ensures recruiters actually want to use the system—because when they do, results follow.

Learn how YPP Consulting can help design an Agile Salesforce CRM model for you 

 

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